Terms of service

1. Who you are contracting with

The Data and AI School of London is the trading name of THE DATA AND AI SCHOOL OF LONDON LTD, a company registered in England and Wales under company number 16953235. Our registered office is Office LG06, 1 Quality Court, Chancery Lane, London WC2A 1HR. We are registered with the Information Commissioner's Office under registration ZC086597.

In these terms, "we", "us" and "our" mean that company, and "you" means the person enrolling as a learner. Where an employer or a sponsor pays your fee, you are still the learner and these terms still describe your relationship with us.

2. What we provide

We are an approved centre of NCFE, centre number 11001657. We deliver and assess regulated qualifications online. We do not award them. The awarding organisation awards the qualification and issues the certificate, and the qualification itself is regulated by Ofqual. This distinction matters: we are responsible for your teaching, your assessment and your registration, and the awarding organisation is responsible for the qualification and the certificate.

A qualification is only offered for enrolment once it is approved for us to deliver. Where a qualification is shown on this site as subject to approval, you cannot yet enrol on it, and we will not take a payment for it.

Our courses are studied online and are self-paced. We do not set submission deadlines and we do not require you to attend at fixed times. How assessment works is described on our assessment page.

3. Applying and being accepted

Applying is not the same as enrolling. You submit an application, we assess it against the published entry criteria for that qualification, and we make you an offer or explain why we cannot. A member of staff makes that decision. Where automated tools help us review an application or verify identity documents, they inform the decision and never make it on their own.

We verify the identity of every applicant. You agree that the information and documents you give us are true, that the identity document is your own, and that you will tell us if your details change. We may refuse or cancel an enrolment obtained through information we later find to be false.

Registration with the awarding organisation needs a Unique Learner Number. If you do not have one, we help you obtain it through the Learning Records Service.

The contract between us is formed when your payment is taken and we confirm your place, not when you submit an application.

4. Fees and payment

The fee for each qualification is the fee published on its course page at the time you pay. Payment is the last step of enrolment rather than the first. What you can pay with, and where instalments are available, is set out on our fees and payment page.

Where you pay by instalment through a third party such as Klarna, your agreement for the credit is with that provider and on their terms, not ours. Missing a payment to them may affect your credit file. Your contract with us for the course is unaffected by that separate arrangement.

We do not offer a government-funded route, and we are not a registered Advanced Learner Loan provider. Your fee is paid by you or by your employer.

If we change our published fees, the change applies to new enrolments. It does not change a fee you have already paid or an instalment plan already agreed with you.

5. Your right to cancel

Enrolling with us is a distance contract, so you have a statutory right to cancel and receive your money back, without giving a reason. The period, the precise wording the law requires us to give you, the effect of asking us to start straight away, and the model cancellation form are all set out on our cancellation rights page, which forms part of these terms.

We keep that wording in one place on purpose. If anything on this page ever appeared to contradict it, that page is the one that governs.

6. Withdrawing later, transferring, and what happens to your work

After the statutory cancellation period has passed you can still stop at any time. Withdrawal after that point does not carry an automatic refund. How withdrawal works, what happens to units you have already completed, how credit can transfer and how your record is preserved are set out in DAIS-POL-014.

If you are stopping because of illness, bereavement or another significant change in your circumstances, tell us. We would far rather discuss a pause or a transfer than lose you, and we treat those conversations sympathetically.

7. What we ask of you

The work you submit for assessment must be your own. Plagiarism, collusion, buying work, impersonation and falsifying evidence are all forms of malpractice, and they are dealt with under DAIS-POL-010. A finding of malpractice can mean work is not accepted, a unit is failed, or your enrolment ends, and we are required to report certain findings to the awarding organisation.

Artificial intelligence tools are not banned, but there are rules about when and how you may use them and what you must declare. They are in DAIS-POL-023. Submitting AI-generated work as your own is malpractice.

Your access to the learning platform is personal to you. Do not share your login, and do not use the platform to harass anyone, to break the law, or to attempt to interfere with how it runs.

8. Course materials and your work

Our course materials, including written content, video and assessment materials, belong to us or to our licensors. When you enrol we give you permission to use them for your own study for as long as you are enrolled. You may not copy, republish, sell or share them, and you may not use them to teach or train anyone else.

You keep the copyright in the work you produce. You agree that we may keep and reproduce it for assessment, internal quality assurance, appeals, and external quality assurance by the awarding organisation or the regulator. Retention is governed by DAIS-POL-008 and our privacy notice.

9. Support, adjustments and access

If a disability, a health condition or a specific learning difficulty affects how you learn or how you are assessed, you can ask for a reasonable adjustment. Ask as early as you can, because some adjustments must be agreed with the awarding organisation before an assessment takes place. The process is set out in DAIS-POL-012.

We aim to keep the learning platform available at all times, but we cannot promise it will never be unavailable. Maintenance, faults and events outside our control happen. Where a disruption is serious or prolonged, our response is governed by DAIS-POL-002.

10. Your personal data

How we collect, use, share and keep your personal data is set out in our privacy notice and in DAIS-POL-006. In short, we need to share certain details with the awarding organisation to register you and to have you certificated, and we cannot deliver a regulated qualification without doing so.

11. If something goes wrong

If you are unhappy with the service, use our complaints procedure, set out in DAIS-POL-003. Complaining does not affect any other right you have.

If you disagree with an assessment decision, that is an appeal rather than a complaint, and it is handled under DAIS-POL-001. If we cannot resolve an appeal between us, it can be taken to the awarding organisation.

12. What we do not promise

We do not guarantee that you will pass. Achievement depends on the work you do and on assessment decisions made against the awarding organisation's standards. We do not guarantee a job, a place on a further course, an income, or any other outcome that follows from holding a qualification, and you should treat any claim to the contrary as one we have not made.

Nothing in this section limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Otherwise, our liability to you is limited to the fees you have paid us for the qualification concerned.

13. Ending the agreement

You may end this agreement by exercising your right to cancel, or by withdrawing under DAIS-POL-014.

We may end it if you commit serious or repeated malpractice, if you behave in a way that puts staff or other learners at risk, if you obtained your place through false information, or if a fee or instalment remains unpaid after we have asked you for it and given you a reasonable chance to put it right. Except where the behaviour makes it impossible, we will tell you what the problem is and give you an opportunity to respond before we act, and you can appeal or complain afterwards.

14. Changes to these terms

We may update these terms, for example when the law changes or when we change how something works. The version that applies to you is the one published when you enrolled, unless a change is needed to comply with the law or is to your benefit. Each version carries a number and an issue date at the top of this page, and superseded versions are kept.

15. Law and jurisdiction

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may also bring proceedings in your own courts.

16. How to contact us