Cancelling your enrolment
You have 14 days to change your mind about an enrolment, and you do not have to give a reason. This page sets out that right in the wording the law prescribes, tells you how to use it, and gives you the form if you want one. It applies to everyone who enrols with us as a consumer, whatever the qualification and however you paid.
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day of the conclusion of the contract. For an enrolment with us, that is the day your payment is taken and your place is confirmed.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the model cancellation form below, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
The Data and AI School of London
Office Lg 06, 1 Quality Court, Chancery Lane, London WC2A 1HR
E-mail: info@dataaischool.com
Telephone: +44 207 0990 956
You can also fill in and send us the model cancellation form or any other clear statement by e-mail to the address above. If you do, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (by e-mail) without delay.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
In plain terms: your learning platform account and course materials are opened as soon as your payment clears, because almost everybody wants to start immediately. We ask you to confirm that request on the payment page before you pay. If you then cancel inside the 14 days, we keep only a proportionate amount for the part of the course already made available to you, and refund the rest. If you did not ask us to start early, you get everything back.
Model cancellation form
Complete and return this form only if you wish to withdraw from the contract. You do not have to use it: any clear statement will do.
After the 14 days
Once the cancellation period has passed, the statutory right to cancel no longer applies, but you are not stuck. You can still withdraw from your qualification at any time under DAIS-POL-014, which sets out how withdrawal works, what happens to any units you have already completed, and how your record is preserved. Withdrawal after the cancellation period does not carry an automatic refund; if you are withdrawing because of illness or another significant change in your circumstances, tell us, because we would rather talk about a pause or a transfer than lose you.
If you are unhappy with how we have handled a cancellation or a refund, our complaints procedure is open to you.