NCFE Level 3 Technical Occupational Entry in Digital Support - Diploma (Digital Service Technician)
Launch a career on the digital service desk: support users, resolve incidents and keep organisations running.
Duration: 360 guided learning hours; self-paced online study, typically one to two years
Course overview
This NCFE Level 3 Diploma is designed to give learners the knowledge, skills and behaviours relevant to developing competence in digital support, on the Digital Service Technician pathway. It provides reliable evidence of attainment against the occupational standard, preparing learners for service-desk and end-user support roles across the digital sector.
Learners complete mandatory units alongside the service pathway, covering productivity and software applications, digital information systems, troubleshooting tools and techniques, service management and communication with users, business operations and professional development. The programme is delivered 100% online with tutor support.
Assessment is internally assessed through a portfolio of evidence and externally quality assured by NCFE. On completion, learners are equipped for roles such as service desk analyst, IT support technician and digital services assistant.
What you will study
This qualification is made up of the following units, taken from the NCFE qualification specification:
- 1 Unit 01: Data systems
- 2 Unit 02: Data backup and storage
- 3 Unit 03: Data fundamentals
- 4 Unit 04: Digital information systems
- 5 Unit 05: Business operation
- 6 Unit 06: Communication
- 7 Unit 07: Professional development and working practices
- 8 Unit 08: Digital Service Technician (pathway unit)
Entry requirements
- Typically aged 19 and above.
- No specific prior skills or knowledge are required.
- A Level 2 qualification is helpful but not essential.
- Sound literacy and numeracy support success, though no formal English or maths entry requirements are specified.